Shipping Policy

By placing an order on Batman Store, you agree to the terms below. These terms are provided to ensure that both parties understand and agree to this arrangement to protect each other and to establish clear expectations regarding our service.

1. General

We strive to maintain accurate inventory, but occasionally some items may be out of stock at the time of your purchase. In this case, we will contact you to offer you the option of waiting for restocking or receiving a voucher.

2. Shipping costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Payment for shipping costs will be collected at checkout.

3. Returns

Please see our Return and Refund Policy for return conditions.

4. Delivery conditions

Orders are typically processed within 2 business days of payment. On average, a package takes about 19 days to be delivered, but please note that this time frame can vary. We do our best to ship orders within the allotted time, but delays can occur due to a variety of factors.

4.1 Shipping time

We aim to dispatch orders within 2 working days of payment. However, please note that delays may occur due to unforeseen circumstances.

4.2 Change of delivery address

We can change the shipping address before the order is shipped.

4.3 Shipping to PO Boxes and Military Addresses

We only ship to PO boxes using the postal service. Deliveries to military addresses are possible via USPS.

4.4 Out of stock items

If out of stock, we will contact you to offer alternatives.

4.5 Exceeding the delivery time

If delivery time exceeds expected, please contact us for assistance.

5. Notification tracking

You will receive a tracking link as soon as your order is shipped.

6. Packages damaged in transit

If your package is damaged during delivery, please contact us for assistance.

7. Duties and taxes

Sales taxes are included in the item price. Import duties and taxes may apply depending on the laws in your country.

8. Cancellations

We do not accept order cancellations once the order has been shipped. For any cancellation requests, please follow the return procedure once you have received your package. Please refer to our Return and Refund Policy for more information.

9. Insurance

Packages are insured against damage and loss up to the declared value. If you have any problems, please contact us for assistance.

10. Customer Service

For any questions, please contact us at shop@boutique-batman.com .