Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or an exchange.

Before making any return, please contact us here 

Our policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or an exchange.

To be eligible for a return on your order, your item must be unused and in the same condition in which you received it. It must also be in its original packaging so that it can be sent back, at your own expense, to the mailing address we will provide.

To process a return, we will verify that the order is indeed yours using your order number and/or any information you used when placing your order. This will most likely be your email address.

We may ask you to wait until we have received the package rather than send us proof that the return has been made. This is because, as part of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund, if a refund is granted.

If you receive an item, tell us that it is in poor condition and request a refund, but refuse to send a photo of the item you received, you will of course be asked to send the item to a specific address so that the item from your order can be inspected.

This procedure may seem excessive. However, some people have been dishonest, and based on past experience we can no longer simply take people at their word. We are sorry about this, and please know that we do our best to handle every return and every refund request as well as possible.

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then notify you of our decision to approve or reject your refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, usually within 30 days of receiving the package for inspection. This timeframe does not depend on us, and we will notify you as soon as the refund process has been initiated on our end.

If your refund is late or missing, check your bank account first. Only then should you contact your credit card issuer. There may be a delay before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed both of these steps and still have not received your refund, please email shop@boutique-batman.com. The customer service team will ask whether you have completed both steps. If so, the customer service team will have it checked in the database.

We are sorry to ask you to go through these steps, but we want to give your requests the utmost attention. We lose a great deal of time when a request is not preceded by certain steps, and we want to devote as much attention as possible to the requests we receive.

For sale items, if a refund is granted, it will be based on the sale price of the item, meaning the price actually paid by the customer, and not on the regular price.

As for exchanges, we only replace an item if it is defective or damaged. If that is the case and you would like to exchange it for the same item, send us an email at shop@boutique-batman.com

As for gifts, if the item you wish to return was shipped directly to you, you will receive a gift credit equal to the value of your return. Once again, a gift card will be sent to you by email only once we have received the item.

If the item was not marked as a gift when purchased, or if the gift giver chose to receive the item first to give it to you later, we will send a refund to the gift giver, who will then find out that you returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes for your exchanged product to reach you may of course vary.

If you are shipping an item worth €30 or more, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.